Debt recovery solutions you can trust
Over time National Mercantile has secured a reputation of being one of Australia’s leading debt collection agencies due to the way we care for our clients, retain industry leading employees and meticulously comply with guidelines.
To protect our reputation, and ensure our clients experience the highest quality service, we are people focused and process driven in our approach and have a number of measures in place to protect the interests of our clients and their debtors.
Accreditation and Insurance
Our company is fully licensed and accredited and we hold the appropriate fidelity insurance for your protection. Our team is regularly trained and committed to adhering to the ACCC and ASIC debt collection guidelines that have formed part of our internal training. We are also members of several industry associations including the Institute of Mercantile Agents (IMA) and the Institute of Credit Management (AICM).
We are serious about our quality and we employ an in house Quality Manager to ensure the service we provide is consistent, compliant and meets client, regulatory and customer expectations. Our Quality Management System is ISO 9001:2015 certified.
Privacy and Confidentiality
Acting with the highest levels of integrity, professionalism and confidentiality, we respect your privacy by ensuring all personal information is securely stored and used in accordance with the Privacy Act 1988. Our Privacy Statement is also available on request.
National Mercantile Welcomes Feedback
Feedback may range from a compliment, suggestion on improvement or a complaint about the service you received form National Mercantile and its staff. National Mercantile views feedback as a valuable opportunity to review policies, procedures and practices, and to make changes where necessary.
You may give your feedback (compliment, suggestions, complaint) directly to the person you dealt with, their supervisor or to our Customer Experience Manager on the details listed below:
Tel: 03 8738 1336
Mail:
National Mercantile Pty Ltd
Customer Experience Manager
PO Box 6
Dingley VIC 3172
Web: Through the Contact Us page on our website, please attention to the Customer Experience Manager.
Community Involvement
We are dedicated to giving back to the community and support various local charities through the National Mercantile Community Engagement Program.
If you have any questions or would like further information on our policies, procedures and methodology please feel free to call us on 1300 096 407 or contact us.
Financial Hardship
Financial Hardship is when you find it difficult to repay loans and debts when they are due. If you are experiencing Financial Hardship please contact our team in writing or by phone and ask to speak with a Hardship Specialist. Please click here to view our Hardship Policy.
You can click here to view QBE Insurance (Australia) Limited’s hardship policy.
